**The policy is required and subject to change by the supplier, Nutriva International Sdn. Bhd.
- This Return and Refund policy shall only be applicable subject to the following conditions in paragraph 3 for the purchase via Folla Wellness and we also accept a return within 14 days if the User changes the mind about the products subject to the conditions in paragraph 6.
- If the User opts for replacement or exchange of Products, the affected Products can be returned or exchanged via courier or post. Provided Always that the User shall return or caused to be returned to Folla Wellness the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the User together with the proof of Order, payment and delivery of the Products.
- Exchange of the product or refund for the product can be arranged for the following reasons:
- If any Product has been delivered in a faulty, damaged or defective condition; or
- if the Product is out of date or expired; or
- if the wrong Product which is wrongly described or different from the Order is delivered.
- We will inspect the returned product upon return from you. If one or more of the conditions in paragraph 3 above is fulfilled, we will meet our legal obligation which may include refunding the purchase price at the point of ordering and we will reimburse the return shipping charges provided always that the courier payment slip is furnished to us upon seeking refunds, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. All replacements or exchange of Products shall be effected subject to stock availability.
- The User’s personal information will be used according to our Privacy Policy to process the refund or return. All refunds will be made to the User’s payment account via the same mode of payment (PayPal/ credit card/ debit card) and depend on financial institution takes to finalise the refund. We shall not be liable with respect to any loss, damage, cost or expense that the User or any person may incur as a result of any delay in financial institution processing the said refund.
- If User change of mind about the product(s) that has purchased from Folla Wellness, we will refund the purchase price or exchange the product(s) subject to the following condition:
- Product(s) must be returned within 14 days of purchase, together with proof of purchase; or
- product(s) must be in their original condition with all original tags/labels attached.
- If you request a refund, the purchase price will be refunded to you by using the original payment method once we inspect the returned product upon receipt of the same and the product(s) have been fulfilled the conditions above. You are responsible for any costs associated with returning the product(s) to us, including any currency conversion and/or local or international taxes.
- User is required to send back the affected Product(s) to us via a reliable courier service at the following address:-
Nutriva International Sdn. Bhd.
14B, Jalan Tun Mohd. Fuad Satu,
Taman Tun Dr Ismail,
60000 Kuala Lumpur, Malaysia.
- The user will be responsible for the risks and condition of the Product to be returned until it reaches us at the address above mentioned. We shall not be liable for any loss or damage to the Product prior to the Product is received by us. The Users are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.
Updated on April 29, 2022.